Refund Policy

At PrinterNeeds.online, we strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Products can be returned within 7 days of the delivery date, provided they meet the following conditions:

  • The product is unused and in its original condition.
  • The original packaging, invoice, and all accessories are intact.
  • The product is not listed as “non-returnable” on the product page.

2. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed to your original method of payment within 5–10 business days.

3. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account or payment provider again.
  • Contact your credit card company or bank, as it may take additional time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at support@printerneeds.online.

4. Non-Returnable Items

Certain products are non-returnable and non-refundable. These may include:

  • Opened printer ink or toner cartridges
  • Software downloads or licenses
  • Customized or special order products
  • Products explicitly marked as "Final Sale" or "Non-returnable"

5. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue. We will arrange for a replacement or refund as per our discretion.

6. Shipping Costs

Shipping costs for returning items are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong or damaged product).

7. Cancellations

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it will be treated as a return subject to the conditions above.

8. Contact Us

If you have any questions about our Refund Policy, feel free to contact us:

📧 Email: support@printerneeds.online